After a water or fire disaster, choosing the right general contractor is crucial for a smooth and successful restoration project. Here’s what to consider when making your decision:
Qualifications and Expertise
Experience: Look for a contractor with proven experience in fire or water damage restoration, specifically large loss projects if that applies to your situation.
Licensing and Insurance: Ensure the contractor carries general liability and workers’ compensation insurance.
Communication and Customer Service
Responsiveness: Choose a contractor who is readily available to answer your questions and address your concerns throughout the project.
Transparency: The contractor should provide a detailed estimate outlining the scope of work, timeline, and expected costs.
Communication Style: Find a contractor you feel comfortable communicating with and who clearly explains the restoration process.
Project Management and References
Project Management Plan: The contractor should present a clear plan outlining the project schedule, crew members involved, and how they’ll handle communication and decision-making.
References: Request a list of references from previous clients who have experienced similar fire or water damage restoration projects to inquire about their experience with the contractor.
Insurance and Claims Process
Understanding of Insurance: The contractor should be familiar with the insurance claims process and work collaboratively with your insurance company.
Claim Advocacy: While you can’t expect them to handle the entire claim process, a good contractor can help ensure your claim is filed correctly and advocate for a fair settlement.
Additional Considerations
Safety: Ask about the contractor’s safety protocols and ensure they prioritize a safe work environment for their crew and your property.
Subcontractors: If the contractor plans to use subcontractors, inquire about their qualifications and ensure they are properly licensed and insured.
Gut Feeling: Trust your instincts! Choose a contractor you feel confident in and who demonstrates professionalism and empathy during a stressful time.